Traditional English pub
For a long time we worked with a system that was more of a nuisance than a help. Sometimes the program's freezes and errors spoiled customers’ impressions of our restaurant. Of course most guests don’t want to hear that their order mixup or delay in getting the bill was caused by the software rather than the waiter. At a certain point, we understood that we couldn’t go on like this, so we started looking for a system that wouldn't fail us under any circumstances. In the end, we chose Tillypad. This program seemed a perfect value for the money, plus we loved the remote management feature. Now, not a single detail escapes our attention, even if Kelly and I travel outside of Rugby. With Tillypad, we can work from anywhere, edit the menu and prices, change planned sales figures depending on the season and supervise the work of our waiters and barmen. We were also very happy when our employees managed to master the program in just one day. They loved it right away—taking orders was so much faster and easier.
Owner of The Barley Mow
Chinese Restaurant with Chinese POS output
This system is good for me as I am starting my business. It is easy to use and manage. Tech support can sort out any problem using their team viewer system. They do everything online for you — you just watch. It is a very good management system as well; you can get an email report every day that will tell you details about sales. You can also change menu items and prices by yourself, and it is convenient for waiters and waitresses to make orders. They can take orders by the table and click the ‘send to kitchen’ button, which saves them from spending time running around.
Wendy Zhang, owner of Sichuan
I was attracted by the combination of Tillypad XL’s system capability and favourable price. We have purchased licences with all necessary functions for the front and back office without having to overpay for the store control, which we never use. At the same time, we’ve achieved our goal: the speed and quality of our service have noticeably increased. Our waiters use the POS terminal for takeaway orders. In the restaurant, eat-in orders are taken using iPads. We receive all reports and control the work of the restaurant employees.
Shuruk Miah, owner of Spice Exchange
Traditional British pub & eatery
The Tillypad XL software is designed with hospitality and bar staff in mind; it’s easy-to-use and It ensures that our staff achieve accurate entry with customisable visual images of the menu items, cutting down on peak period waiting times and helping the staff avoid making mistakes regardless how busy our bars are. The speed and simplicity of the product management is a major advantage. We can add a product or adjust a price in a matter of seconds with no disruption to trade whatsoever.
Carl Finn, owner of The Church